Shipping & Returns

Shipping

We ship from Australia and take care to send every stone securely packaged and insured. Certified gemstones and finished pieces are shipped with tracking as standard, given the value and rarity of what you're receiving.

Processing typically takes 1–3 business days before your order ships. You'll receive a tracking notification as soon as your parcel is on its way.

International orders may be subject to customs duties or import taxes on arrival, which are the responsibility of the customer.

Returns

Because each of our gemstones is a unique, natural piece — no two stones are exactly alike — we want you to feel completely confident before you buy. If a stone arrives and doesn't match its listing or certification, please contact us within 7 days of delivery and we'll make it right.

To start a return, email us at saliya.senanayaka94@gmail.com with your order number and a brief description of the issue. Stones must be returned in their original condition, with the certificate included, for a refund or exchange to be processed.

Questions?

If anything about your order isn't clear, reach out via our Contact page before purchasing — we're always glad to help.